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1. Packing
All products are packed in Poly Sterofoam Box.  We also provide Carton Box in case of the need from some air cargos regulation with extra charge.   
We have many types of packing wich would divide into 2 categories as shown below :
1.1 Live Tropical Fish ( fresh water fishes, marine fishes, invetebrates and reptiles): Fishes are packed at least 2-3-4 layer plastic bags in poly steroform boxes. The quantity of fishes per a box would be considered to be packed differently up to flying time. The dimension of the boxes are 35 x 51 x 71 cm.
1.2 For regular packing, a box would contain of 7 - 9 plastic bags. We also have 1 - 4 big size bags for big size fishes..    
1.3 For single packing, one fish will be packed one bag for example : Discus, Betta and some fishes that needed to be packed singlely.
1.4 Aquatic Plant and frozen fish food : The dimension of the boxes are 30 x 45 x 60 cm.

Estimated weight per a box is as shown below:
- 23 kg. for normal packing (1 - 9 bags per box)
- 23 - 48 kg. for single packing up to fish sizes and quantity per a box
- 16.5 kg. for packing of Aquatic Plants
- 29 kgs. For packing of Frozen Fish Foods

2. Price :
2.1 All prices can be found in our price list. Prices are quoted in FOB US dollars and cents
2.2 Packing Charge    : US$8.00 / a box  for regular packing (only sterofoam box no paper
                                    : US$13.50 / a box for single packing (only sterofoam box no paper carton)
                                     : US$8.00 /  a box of aquatic plants
                                     : US$1.00 /  a paper carton box
                                     : US$19.00 / a box for frozen fish food
                                     : US$1.80 -2.50 / a heat pack in winter if any
2.3  Handling Charge   : US$100.00 per shipment within 43 boxes. And there will be US$50.00 added up on handling fee  for every extra 43 boxes.

3. Certificates :
- Health certificates for live tropical fishes for a fee of $20.00 per a certificate per shipment
- Phytosanitary Certificates for Aquatic Plants for a fee of $20.00 per shipment.
- Certificate of Origin for a fee of $20.00 All fee is not included legalization process on the customer's embassy.

4. Ordering :
All orders are made through our email address with a minimum order of 5 boxes and fish value not less than $US800.00. You may also email us  your purchase order.
All orders must be made in number of bags. (please do not order in quantity of pieces. Because we would have problem of packing.)
Minimum order per a product code = 1 bag (for products wtih regular packing)
Minimum order per a product code for single packing product = already inform on the price list

5. Delivery :
Fish are quarantined and delivered within 7 working days after full payment is received or as soon as the flight space is available. This is to allow time for conditioning the fish for export and preparation of necessary documents.
Delivery is also subject to airlines approval of shipping space and customer confirmation of shipment. You must specify at point of purchase what documents are required to avoid delay in shipment.

6.  Dead On Arrival (DOA) Guarantee and Claim
If your fishes do not arrive alive or if they die within 24 hours after receiving them at the airport, we have a 95% DOA guarantee from the total fish value. Which means if DOA rate is less than 5% of total product value, there would be no compensation. But if the DOA rate is higher than 5%, the different between 5% will be compensated to customer. The compensation exclude packing, handling, papers and freight charge
We will issue a credit note for you with the value after 5% fish value deduction. You will be able to use credit note to deduct amount on your next order. Pictures of dead fishes must be sent to us immediately within 24 hours after the receipt of the fishes. We only accept quality pictures which clearly reveal the quantity in detail. Our guarantee does not cover the cost of shipping, handling, papers or applicable packing charge.
The guarantee and claims are strictly valid within 24 hours after receiving the fish. Upon discovering DOAs, please report back to us with proves as soon as possible.

In the event of loss due to flight delays or mishandling by airplane, we advice you to check the fishes immediately upon the receipt at the airport, preferrably with the personnel who bring out your boxes.Claims should be immediately lodged directly to the airline concerned. If you do not carry out the above procedures, you risk the possibilities of getting your claims rejected. Please note that we are not liable for such DOAs. In any event, you're advised to keep us informed.

Please kindly read this page carefully before ordering. Thanks
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